Shipping policy

This Shipping Policy applies to all orders placed on the Ruanmeifu official website. Please read this policy carefully before placing your order.

Order Processing Time

All orders will be processed within 1‑3 business days after payment confirmation. Business days exclude weekends and official public holidays. We do not ship on non‑business days.

Shipping Time & Estimated Delivery

Standard international shipping normally takes 7‑15 business days after parcels leave our warehouse. All delivery times are estimated and not guaranteed. Delays may be caused by logistics congestion, customs inspection, bad weather or other circumstances beyond our reasonable control.

Once your package has been dispatched, you will receive a shipping‑confirmation email containing your tracking number and tracking link. Please track your delivery status online.

Shipping Costs

Shipping fees will be clearly displayed on your checkout page before payment. Outbound shipping will only be charged once per order. Return‑shipping charges are defined within our Return Policy.

Shipping Address Modification

Please double‑verify your full and accurate shipping address at checkout. We take no responsibility for non‑delivery caused by wrong, incomplete or expired addresses provided by customers.

If you need to adjust your shipping address, send an email to support@24hhelpservice.com immediately. Address changes are only accepted before order dispatch. No address revision can be made once goods have been shipped.

Customs, Duties & Import Taxes

For cross‑border international shipments, import duties, VAT or customs clearance fees may be generated according to local country regulations. These extra charges shall be fully borne by the recipient. We suggest customers learn about local customs rules before purchasing cosmetics from overseas stores.

Damaged, Lost or Missing Parcels

If your parcel arrives with damaged cosmetic goods, or is confirmed lost in transit by the logistics provider, please submit a support ticket to support@24hhelpservice.com within 48 hours of delivery or updated tracking status. You must provide clear photos of outer packaging and damaged items for verification. After validation, we will arrange replacement goods or partial refund solutions.

Return‑to‑Sender & Undeliverable Packages

When parcels are sent back to our warehouse for customer‑related reasons including delivery failure, recipient refusal to accept packages, wrong address and failed pickup, customers shall cover the return freight cost. Relevant freight may be deducted from your total refund amount.